We are shipping perishable product and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. Thank you for understanding.
Please review your order carefully and if any changes need to be made, contact immediately. Once an order processes for shipping, we are unable to change or alter the order. We do our best at Murray Beef to live up to our high standards of customer service. We thoroughly inspect every package of beef and seal every box with care before shipment. If you are not completely satisfied with your order for sound reason, please contact us immediately (within 24 hours of delivery). We will review your order and any reported issues and offer an appropriate resolution. This may include replacement of the product in question, credit towards your next box, or a partial/full refund. Photos of the product, label and damage reported will likely be requested.
* Large beef orders may be sent a second invoice to cover the cost of additional shipping materials. In this case, the customer will be emailed the second invoice (sent to the email account used during checkout). Your order will not be shipped until the second invoice has been paid.
We currently ship to physical street addresses in the United States via UPS. We print our shipping labels directly from Shopify, therefore we are not responsible for incorrect or incomplete shipping addresses. Our cuts of beef are individually frozen and packaged. We ship using ice packs and or dry ice in an insulated package. Items will arrive still frozen, partially thawed or still chilled. As long as your beef is still cold, it is safe to eat. If it's warm at the time of delivery, please contact us.
We currently ship orders on Mondays (holidays excluded). Orders must be made by 8am Pacific Time on the shipping day in order to be reviewed for processing and and shipping that day. Orders received after that time will be rolled to our next scheduled shipping day. Due to the perishable nature of our products, we cannot be held liable for the product after delivery time; you will receive order updates to the email used during checkout and buyer is responsible for properly receiving and refrigerating their package.
For questions about shipping, please contact us.
Beef Pickup Policy
We offer free pickup for your beef order at our barn in Lebanon, OR. Pickup time is Saturdays from 9 am - 12 noon. You can select Pick Up during your checkout process. We will contact you when your order is ready.
Protecting our customer's private information is our top priority. This Statement of Privacy applies to Murray Beef (Murray Hay and Cattle) and governs data collection and usage in our online store. This Murray Beef website is an ecommerce site. By using this Murray Beef website, you consent to the data practices described in this statement. We will not share your personal or financial information with 3rd party companies.